Smcrown Terms and Conditions – Malaysia Platform Usage Policy

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and SMCrown ("Platform", "we", "us"). These Terms govern your use of smcrown.win, the SMCrown mobile app, and all related services.

By accessing, registering, or using any part of the SMCrown platform, you confirm that you have read, understood, and agreed to be bound by these Terms, including our Privacy Policy which is incorporated by reference into this document.

These Terms take full effect when you click the "Register" button, complete the registration process, or simply access the platform, whichever occurs first.

2 Member Eligibility

To register and use the SMCrown platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age on the date of registration.
• Not be subject to any legal restrictions that prohibit participation in online gaming activities.
• Have full legal capacity to enter into a binding contract.
• Not have been previously designated as a banned or restricted player by SMCrown.
• Act on your own behalf and not as an agent or representative of any other party.

Smcrown reserves the right to request proof of age at any time. Accounts found to be held by underage individuals will be terminated immediately and all remaining funds will be handled in accordance with our internal compliance procedures.

3 Account Registration

Each user is only permitted to have one (1) active account at smcrown at any time. Holding multiple accounts is strictly prohibited and constitutes a serious breach of these Terms.

During the registration process, you are required to provide accurate, complete, and up-to-date information including:

• Full name as stated in your identity card or passport.
• A valid and active email address that you own.
• An active Malaysian mobile number.
• Exact date of birth.
• Valid bank account details in your own name.

Smcrown implements a Know Your Customer (KYC) process as part of its anti-money laundering compliance procedures. You may be required to submit a copy of your identity document, a recent utility bill, or other supporting documents at any stage of platform use.

You are fully responsible for maintaining the security of your account password. SMCrown will not be liable for any losses arising from unauthorised access resulting from your own negligence in safeguarding your login credentials.

4 Deposit & Withdrawal

Smcrown supports a variety of local deposit methods including FPX, DuitNow, and popular e-wallets in Malaysia. All deposits are processed in real time unless a disruption occurs on the payment service provider's end.

Deposit-related terms:

• The minimum deposit is RM 10 per transaction.
• Deposits must be made using a payment method registered in the same member's name.
• Smcrown does not accept cash deposits or transfers from third parties.
• All deposits are final and cannot be reversed once processed.

Withdrawal-related terms:

• The minimum withdrawal amount is RM 30 per request.
• All withdrawals must be made to a bank account in the same member's name and must have passed KYC verification.
• Standard withdrawal processing time is between 15 minutes and 24 hours depending on the chosen method and the time the request is submitted.
• Smcrown reserves the right to carry out additional verification checks before approving withdrawals that exceed certain limits, in order to meet compliance requirements.
• Bonus funds that have not met the rollover requirements are not eligible for withdrawal.

5 Bonus & Promotions

All bonuses, promotions, and special offers provided by smcrown are subject to specific terms stated alongside each offer. The following general terms apply to all bonus types unless otherwise stated:

• Each member is eligible to receive each type of bonus once only unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be withdrawn directly — they must be used for wagering and must first meet the specified rollover requirements.
• Rollover requirements are typically between 5x and 20x depending on the bonus type. Exact conditions will be stated in each promotion.
• Smcrown reserves the right to cancel related bonuses and wins if any attempt to abuse the promotions system is detected.
• Bonuses have a set validity period. Expired bonuses will be automatically forfeited.
• In cases where two or more bonus offers appear to conflict, SMCrown's interpretation shall be final.

Smcrown reserves the right to modify, suspend, or terminate any promotional program at any time with or without prior notice. However, bonuses already credited to your account before the changes are made will not be affected.

6 Game Rules

All games available on smcrown use a Random Number Generator (RNG) that has been verified by an independent third party. This ensures that the outcome of every game is entirely random and cannot be manipulated by any party.

• Game results that have been calculated and recorded by the system are final and cannot be disputed unless a clear technical error is proven to have occurred.
• In the event of a technical error during a game session, smcrown reserves the right to void the affected round and return the original wager to the player's account.
• Players are responsible for ensuring a stable internet connection while playing. smcrown is not liable for any losses resulting from connection disruptions on the player's end.
• The use of automation software, bots, or any tools that provide an unfair advantage in gameplay is strictly prohibited.

The RTP (Return to Player) value for each slot game is available in the respective game information. smcrown is committed to providing this information transparently to help players make informed decisions.

7 Prohibited Conduct

Users are strictly prohibited from doing the following on the smcrown platform:

• Registering multiple accounts or using another person's account.
• Providing false or misleading information during registration or the KYC process.
• Using another person's credit card or payment method without valid authorisation.
• Using the platform for money laundering or illegal financing activities.
• Attempting to hack, attack, or disrupt SMCrown's systems and infrastructure.
• Colluding with other players to cheat in live games.
• Exploiting any technical vulnerabilities or software bugs to gain an unfair advantage.
• Spreading obscene, threatening, or offensive content through any SMCrown communication channel.

8 Account Termination

Smcrown reserves the right to suspend or terminate any member's account at any time for reasons including but not limited to a breach of these Terms, suspected fraudulent activity, or at the member's own request.

Termination upon member request: You may request account closure at any time by contacting our support team. Any valid balance (excluding bonuses) will be processed for withdrawal once compliance checks are completed.

Termination due to breach: If an account is terminated due to a Terms violation, SMCrown reserves the right to forfeit all balances including cash and bonuses without any compensation to the member concerned.

Smcrown also provides the option Self-Exclusion for players who wish to take a temporary or permanent break from playing. This option is available directly in your account settings and forms part of our commitment to responsible gaming.

9 Liability Limit

Smcrown provides its platform and services on an "as is" basis. We do not guarantee that the platform will always be free from errors, interruptions, or technical downtime.

To the extent permitted by law, smcrown shall not be liable for:

• Indirect, incidental, or consequential losses arising from use of the platform.
• Loss of profits, data, or business opportunities due to service disruption.
• Actions or omissions of third-party service providers, including payment gateways.
• Losses resulting from unauthorised access due to a player's negligence in securing their account.

SMCrown's maximum liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days prior to the claim arising.

10 Responsible Gaming

Smcrown is fully committed to responsible gaming practices. We believe that gaming should be a form of entertainment, not a source of financial stress or personal problems.

The smcrown platform provides the following tools to help players manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set the maximum loss limit you are comfortable with over any given period.
• Session Time Limit: Limit the amount of time you can spend in a single gaming session.
• Play Break: Take a short break ranging from 24 hours to 30 days whenever you feel the need.
• Self-Exclusion: Option to permanently self-exclude from the platform if needed.

If you are concerned about your own or a loved one's gaming habits, please visit the Responsible Gaming for more information and available support resources.

11 Privacy Policy

The collection, use, and protection of your personal data is governed by the smcrown Privacy Policy, which forms part of these Terms. By accepting these Terms, you also agree to the data processing practices described in our Privacy Policy.

In summary, smcrown collects personal data for the purposes of:

• Verifying member identity and eligibility (KYC).
• Processing financial transactions securely.
• Providing effective customer support.
• Comply with legal and regulatory obligations.
• Improving the user experience on the platform.

For full details on how we handle your data, please read Privacy Policy ours.

12 Terms Amendment

Smcrown reserves the right to amend, modify, or update these Terms and Conditions at any time. Registered members will be notified of material amendments via email or in-platform notification at least 7 days before the effective date, unless the amendment is required immediately for legal or security reasons.

Continued use of the smcrown platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the changes made, you have the right to terminate your account before the amendment takes effect.

The latest version of these Terms and Conditions is always available on this page, and the most recent update date will be displayed at the top of the document for your reference.

13 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the SMCrown team is ready to assist you through the following channels:

• Live Support: In-platform live chat, available 24 hours a day, 7 days a week.
• Email: [email protected] (response within 24 business hours).
• FAQ: Visit the FAQ for answers to general enquiries.

Our support team communicates in Bahasa Melayu and is ready to help you understand any part of these Terms more clearly.